My wife and I decided to have a stamped concrete patio built. Not an elaborate backyard oasis, but a place where we could relax with a cup of coffee or a glass …
customer service
Why The Customer Is Not Always Right And It’s Okay To Say So
In my former life as a Creative Director in radio, we had a new client who sold blinds to homeowners. It was one of those “we bring the store to you” deals. You …
My Two-Headed Customer Service Nightmare: The Car Dealer and the Contractor
Car dealers and contractors are known for their notoriously low levels of customer satisfaction. This is unfortunate, because there are plenty of good ones who …